SocialBoost Africa - Support & Service Level Agreement

Get Started

Instant Delivery & Safe African Payments

M-Pesa • Orange • MTN • Airtel • Wave • Cards

Policy Directory 5 Policies

Fulfillment rules & client conduct

Data protection & zero-password safety

Refund & Cancellation

Wallet balance & 30-day auto-refills

Support & SLAs

Response times & order lifecycle

Wholesale API Terms

Rate limits & reseller guidelines

Cookie & Tracking Policy

GDPR & local tracking notices

Consumer Guarantees

Zero-Password Guarantee: We never request account login credentials.
Encrypted Transactions: Domestic payment checkouts encrypted with TLS 1.3.
30-Day Auto-Refill: Free automated top-ups on flagged services.

Questions regarding legal compliance or data protection? legal@socialboost.africa

Last Reviewed: October 29, 2026

Continuous African Coverage

SocialBoost Africa operates automated wholesale server clusters 24/7/365, backed by human support teams across Nairobi, Lagos, and Johannesburg to assist you across all African time zones.

1. Support Channels & Target Response SLAs

Channel	Availability	Target SLA	Best Used For
WhatsApp Specialist Line	07:00 – 23:00 EAT Daily	< 3 Minutes	Quick M-Pesa/MoMo deposits, urgent order checks
Client Support Tickets	24/7/365 Continuous	< 15 Minutes	Order drops, manual refills, technical inquiries
Official Email Desks	24/7/365 Continuous	< 2 Hours	API reseller agreements, high-volume custom quotes

2. Order Status Lifecycle Explained

Pending Order received and queued for dispatch to the target server cluster.
Processing Start count has been recorded; the server is initiating gradual delivery.
In Progress Delivery is actively streaming to the target social media profile or post.
Completed Full ordered quantity has been successfully delivered and verified.
Partial Server queue completed part of the order; remaining balance has been refunded to your wallet.
Canceled Order could not be fulfilled (e.g. private link); 100% of funds credited back to wallet.

3. Guidelines for Opening Support Tickets

To ensure prompt resolution, always include your Order ID (found in your Manage Orders dashboard) or your Payment Reference Code (for deposit inquiries). Submitting multiple tickets for the same order creates duplicate queues and slows down resolution.

By registering an account, depositing funds, or submitting orders through SocialBoost Africa, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Policies.

Support & Service Level Agreement