Refund & Cancellation Policy

1. Account Balance & Wallet Deposits

All deposits made via mobile money (M-Pesa, MTN MoMo, Wave, Airtel), bank transfer, or card are credited immediately to your internal SocialBoost Africa wallet. You may utilize this balance at any time to order any of our 4,400+ wholesale services. Once a deposit is credited, it is intended for service consumption on the platform.

2. Automatic Service Refunds

• Cancelled Orders: If an order cannot be processed by the server cluster due to technical maintenance, server saturation, or service deprecation, the order is flagged as "Cancelled" and 100% of the purchase amount is automatically refunded back to your wallet balance.
• Partial Deliveries: If an order is partially delivered (for instance, 8,000 out of 10,000 units delivered before a server queue reset), the order is marked "Partial" and the remaining unfulfilled portion is automatically credited back to your account balance on a prorated basis.
• Stalled Orders: If an order remains in "Pending" status for more than 48 hours without start count initialization, clients may request an instant manual cancellation and full wallet credit via support ticket.

3. 30-Day Auto-Refill Guarantee Protocol

Services designated with the Refill badge include free 30-day drop protection. If you notice a drop exceeding 5% on an eligible service within 30 days of completion:

1. Navigate to your Manage Orders dashboard.
2. Locate the completed order and click the green Refill button (available 24 hours after completion).
3. Our automated refill daemon will inspect the start count, current public count, and target count, and automatically dispatch a replenishment batch to restore your numbers at zero additional cost.

4. Non-Refundable Scenarios