Privacy Policy

1. Information We Collect

We collect only the essential information required to provision your wholesale SMM services and maintain account security:

• Account Data: Full name, email address, username, encrypted password, and optional WhatsApp/phone number.
• Order Fulfillment Data: Public social media links, profile usernames, and order target parameters. We never collect, ask for, or store social media account passwords.
• Transaction Records: Domestic mobile money transaction codes (e.g. M-Pesa receipt numbers, MoMo transaction hashes, bank transfer reference IDs), currency code, and timestamp. We do not store debit/credit card numbers; card processing is tokenized directly through PCI-DSS Level 1 compliant gateways.
• Technical & Log Data: IP address, browser type, operating system, and session timestamps for anti-fraud monitoring and session authentication.

2. How We Use Your Data

Your personal and order information is utilized exclusively for:

• Dispatching and automating social engagement orders to our wholesale API fulfillment clusters.
• Verifying and crediting domestic mobile money and bank transfer balance deposits.
• Sending automated order confirmations, refill notifications, and password reset communications.
• Mitigating payment fraud, unauthorized script abuse, and malicious DDoS attacks.

3. Zero Third-Party Data Selling

SocialBoost Africa does not sell, rent, monetize, or trade your personal or business data to advertisers, telemetry brokers, or third parties under any circumstances. Target URLs are transmitted over encrypted TLS 1.3 channels solely to fulfillment servers to execute ordered engagement.

4. Security & Cryptographic Storage

All database connections are hardened with AES-256 encryption at rest and TLS 1.3 in transit. Passwords are salted and hashed using Bcrypt. Our servers operate in Tier-3 cloud data centers equipped with 24/7 intrusion detection systems and strict role-based access control.

5. Data Retention & Right to Erasure

You maintain full ownership of your data. You may request an export of your personal information or request total deletion of your SocialBoost Africa account and historical order logs by submitting a ticket to privacy@socialboost.africa. Requests are completed within 72 business hours.